Jengi Store Refund & Exchange Policy
1. General Conditions for Refunds and Exchanges: We strive to ensure customer satisfaction with every purchase. If you are not entirely happy with your product, we accept returns and exchanges within 7 days of the purchase date, provided the items are returned in their original condition, as new, including all tags, packaging, and accessories.
2. Conditions for Refund Eligibility:
- Products must be returned within 7 days of receipt.
- Items must be unused, undamaged, and in their original condition.
- All original packaging, tags, and accessories must be included.
- Proof of purchase (receipt or order confirmation) must be provided.
3. Non-Refundable Items: The following items are ineligible for refunds or exchanges:
- Products that are damaged or show signs of use.
- Any item not returned in its original condition.
- Items returned without a receipt or proof of purchase.
- Items purchased during special sales or promotions may be marked as non-returnable, which will be clearly stated at the time of purchase.
4. Refund Process:
- Please contact our customer support team to initiate a return. We will provide instructions for the return process.
- Once we receive the returned product, it will be inspected. If the item meets the conditions outlined above, we will process your refund.
- Refunds will be credited back to the original payment method within 7-14 business days after the product is received and inspected.
5. Exchange Policy:
- We accept exchanges for items returned within 7 days of purchase, provided the items meet our return conditions.
- To request an exchange, contact our customer service to check product availability.
- Once we receive and verify the returned item, we will ship the replacement product if available.
- If the item you wish to exchange is not available, we may offer a similar item or provide a refund.
6. Return Shipping:
- Customers are responsible for return shipping costs unless the product was defective or the wrong item was sent.
- We recommend using a trackable shipping method to ensure the safe return of the product.
7. Damaged or Defective Items: If you receive a damaged or defective item, please notify us within 48 hours of receipt. We will provide instructions on how to return the item, and you will be eligible for a refund or replacement at no additional cost.
8. Contact Us: If you have any questions or need assistance with your return or exchange, please contact our customer service team. We are here to help you with every step of the process.
